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CUSTOMER SERVICE STANDARDS

Exceptional customer service is the platform on which Bonners & Babingtons has built its business and every client has an assurance that his or her dealings with us will be treated as a priority.
The services we provide are tailored to meet the specific needs of each individual client and delivered in a professional, ethical and accountable manner.

SERVICE PRINCIPLES

Bonners & Babingtons and its staff will seek to:

  • Always provide a high quality, professional and expert service to our clients
  • Treat all customers equally
  • Get to know our customers personally and build lasting relationships
  • Be knowledgeable and forward thinking wherever possible
  • Set a positive example within our industry and the local communities in which we operate
  • Look to achieve the best results for our sellers, landlords, buyers and tenants
  • Answer calls quickly and, if we are unavailable, respond to messages within 24 hours
  • Clearly explain all transactional processes to clients and customers and keep them informed of progress
  • Set realistic expectations and strive to exceed standards
  • Adhere to industry best practices and codes of conduct at all times
  • Be clear and concise in our pricing and avoid using excessive “ small print”

We maintain the highest standards with documentation and communication, believing it essential to present material in a format that is well presented and contains everyday words and phrases. To help us communicate effectively with our clients, we contract the services of professionals in the areas of law, advertising and communication.

It is our practice to ensure clients understand the terminology used in contracts and we undertake to fully explain aspects they may be un-familiar. This does not, however, constitute legal advice and we strongly advise clients to consult a legal professional on matters of law.


Considerable care is taken with the preparation of property particulars and other relevant documentation to ensure contents are appropriate to the particular property and presented in a clear, easily understood format.

YOUR PRIVACY

We totally respect your privacy and will not divulge any personal information you provide us without a specific request for you to do so, or where we are required by law to reveal certain details or have a legitimate interest to do so.

You have the right to access any personal information we hold in respect of your dealings with Bonners & Babingtons

COMPLAINT RESOLUTION

Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we would appreciate hearing from you. In the first instance, please discuss the matter with the Director or Branch Manager of the Bonners & Babingtons office concerned.

If you are not entirely satisfied with the resolution we ask that you contact our Manging Director of your concerns in writing, so that he can assist in resolving the matter.

You can contact him by email at: simonb@bb-estateagents.co.uk or by post to: Simon Bonner, Robert House, 19 Station Road, Chinnor, Oxon, OX39 4PU

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Bonners & Babingtons LTD. Registered in England. Company No: 7268600. Registered Office Address: 19 Station Road, Chinnor, Oxon, OX39 4PN. VAT Registration No: 995436468.    

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